Returns & Cancellations

We want you to be completely happy with your Jellycat purchase. If you’re not satisfied, you can return or exchange your item within 30 days of delivery.

Returns Policy

  • Items must be unused, in their original packaging, and with all tags attached.
  • Proof of purchase is required for all returns.
  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

How to Return an Item

  1. Visit jelly-bagel.com and log in to your account.
  2. Navigate to your order history and select the item you wish to return.
  3. Follow the instructions to generate a return label (if applicable) and package your return securely.
  4. Ship your return using a tracked delivery service.

Refunds

  • Refunds will be processed within 7–10 business days after we receive your return.
  • Original shipping fees are non-refundable unless the return is due to an error on our part.

Cancellations

  • If you need to cancel an order, please do so as soon as possible.
  • Orders already processed or shipped cannot be canceled but may be returned once delivered.

For any questions, please check our FAQs or contact our support team via jelly-bagel.com.